What is the return policy?

• You have 15 days to return or exchange your Alexandros frames! First, you will let us know why you are exchanging or returning. Once that is approved, you'll receive your instant credit to the site if you would like to choose another pair or we will look to refund your money. You will be responsible for shipping.

 

How do exchanges work?

• After you submit your email asking for an exchange, the product is reviewed for damage or missing parts, you'll instantly receive store credit for your goods. Is it easy to return or exchange items?

• Once your return is authorized, you'll receive step-by-step instructions on returning or exchanging your frames. 

 

What items are returnable?

• Items purchased in the last 15 days.

 

What items are non-refundable?

• Items marked as final sale.

• Free gifts or promotional items with retail value.

• Damaged products or missing full packaging

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How soon will I get my refund?

• Once your items are inspected by our team, you'll get your refund typically within 48 hours.